When you use Wildfire Expeditions, we must process information about you. The types of information we collect depend on how you use Wildfire Expeditions.

We realise that people are unsure about entering their personal details into websites via the Internet. Below, we explain what information we collect from you, how we use and process your information, who we transfer it to etc.

When this policy mentions “Wildfire Expeditions,” “we,” “us,” or “our,” it refers to Wildfire Expeditions ApS, the company that is responsible for your information under this Data Policy (the “Data Controller”).

  1. A) WHAT KINDS OF INFORMATION DO WE COLLECT?

We collect the content, communications and other information you provide when you use Wildfire Expeditions, including when you sign up for an account, subscribe to our newsletter, download trip notes or travel articles, make a comment in our forums or to our travel articles, update your user profile, make a booking, or create or share content, and message or communicate with other travellers or tour operators etc. This can include information in or about the content you provide (like metadata), such as the location of a photo, the date of sign-up, or the date a file was created.

  • When you sign up as a user:

When you manually sign-up as a user on Wildfire Expeditions we collect the following information from you: first name, last name, nationality, and your email address. You may furthermore provide additional information in your profile such as photo, date of birth etc.

  • When you make a booking

For us to process a booking for you, we collect some information from you. The information required may vary per booking, depending on which tour you wish to book, as it ultimately depends on what information our tour provider require to carry out the tour booked.

We always require your title, full name, date of birth, nationality, and your contact number. For certain Products that you book we may also require: your passport number, passport issue date, passport expiry date, height in centimeter, dietary requirements, medical conditions (only the ones relevant from a travel perspective), travel insurance provider, travel insurance reference number, travel insurance contact number, next of kin name, next of kin relationship, next of kin contact number or email address, and other relevant details.

In order to confirm booking of a Product on the website Wildfire Expeditions also require your credit or debit card details and perhaps other financial details. Please note that we only store 4 of the 16 digits of your credit card for security reasons. The remaining information is passed on to Stripe, the international and accredited payment gateway provider. We furthermore collect information about the Product purchase and transaction, including meta data such as IP location, time of making the booking and other information.

  • When you provide provide trip notes, travel guides, e-newsletters or similar

When you subscribe to our newsletter, or download trip notes for a trip, or download a travel guide, travel article or similiar, we will collect and store your email address.

  • Your usage

We collect information about how you use Wildfire Expeditions, such as the types of content you view or engage with; the features you use; the actions you take; the suppliers or users you interact with; and the time, frequency and duration of your activities. For example, we log when you’re using and have last used Wildfire Expeditions, and what travel articles, tour pages, and other content you view on Wildfire Expeditions.

  • Things others do and information they provide about you

We also receive and analyze content, communications and information that other people provide when they use Wildfire Expeditions. This can include information about you, such as when others send a message to you.

  • Device Information

As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with Wildfire Expeditions, and we combine this information across different devices you use.

Information we obtain from these devices includes:

  • Device attributes: information such as the operating system, hardware and software versions, and browser type.
  • Device operations: information about operations and behaviors performed on the device, e.g. mouse movements (which can help distinguish humans from bots).
  • Identifiers: unique identifiers, device IDs, and other identifiers, associated with the same device or account.
  • Network and connections: information such as the name of your mobile operator or ISP, language, time zone, and IP address.
  • Cookie data: data from cookies stored on your device, including cookie IDs and settings.
  1. B) HOW DO WE USE THIS INFORMATION?

We use the information we have (subject to choices you make) as described below and to provide and support the growth of Wildfire Expeditions. Here’s how:

  • Provide, personalise, measure and improve Wildfire Expeditions: We use the information we have to deliver our Products, including to measure and personalize features and content (including your tour, destinations, currency and activity display) and make suggestions for you (such as Products or travel articles you may be interested in or travel topics you may want to follow in our forums etc.) To create personalized Products that are unique and relevant to you, we use your past browsing data on Wildfire Expeditions; how you use and interact with our Products, tour companies, and users; and your geographical location.
  • Location-related information: We use your current location (via IP address) to show you Product information in your local currency, including showing you relevant Products and destinations, concerning your current location.
  • Product research and development: We use the information we have to develop, test and improve Wildfire Expeditions and its existing features, including by conducting surveys and research, and testing and troubleshooting new products and features. We also use your information to share with other users on e.g. how many users are currently active in the Product you’re looking at, or if a user has recently booked a Product in a given destination or region.
  • Provide measurement and analytics: We use the information we have to understand the usage of Wildfire Expeditions better, to know how many people use it, and how they use it.
  • Promote safety, integrity and security: We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad user experiences, maintain the integrity of Wildfire Expeditions, its Products, and data, and promote safety and security on Wildfire Expeditions, and for all the data we collect.
  • Marketing and Communication with you: We use the information we have to send you marketing communications, communicate with you about Wildfire Expeditions, our Products, about a conversation you’re having with a supplier, and let you know about our policies and terms of use. We also use your information to respond to you when you contact us, to assist you better with an existing or upcoming booking.
  1. C) HOW IS THE INFORMATION SHARED?

Upfront,  we do not sell any of your information to anyone. Your information is shared with other parties in the following ways:

  • Suppliers of Products:

We are required to communicate and share your information to the supplier with which you booked a Product so that the supplier knows your required booking information and when you will be starting your Product. We give your name, your nationality, your phone number, your email address, and other information provided, including all the information entered into the booking form, when making a booking, and other information collected post-booking, to the supplier. The supplier requires this information to process your tour. The supplier and other users will furthermore receive all the information that you pass to them via our messages and chat system inside Wildfire Expeditions. All suppliers on whose behalf we facilitate bookings of Products have agreed to the Wildfire Expeditions terms and conditions and accepted this Wildfire Expeditions Data Policy.

  • People and Suppliers that you share and communicate with:

The users and suppliers who you communicate with will receive all the information shared and communicated. In order to help and assist you, we furthermore share all this information with a few select Wildfire Expeditions staff so that they can assist you better with your communication, existing or upcoming Product bookings. When you make an enquiry via Wildfire Expeditions and respond back to e.g. a supplier via email, this information still goes through Wildfire Expeditions and is shared with the supplier, via Wildfire Expeditions, as well as the few select Wildfire Expeditions staff.

  • Public information:

Public information on Wildfire Expeditions can in principle be seen by everybody, including if other people don’t have an account in Wildfire Expeditions. This includes comments you make in our forums, comments to a travel article or blog post. We may furthermore share questions or concerns that you raised with Wildfire Expeditions’s Customer Service, and provide an answer to such questions publicly, to better assist other users of Wildfire Expeditions.

  • Content others share or reshare about a page on which you’ve contributed some content:

When you post a comment, make a review, upload an image, or in any other way make some information publicly available on Wildfire Expeditions, such information may be shared via Wildfire Expeditions or other channels by other users.

Information about your active status:

When you’re logged in and on Wildfire Expeditions other people will be able to see signals telling them that you’re active, or when you last used Wildfire Expeditions, when they check your profile.

Apps, websites, and third-party integrations on or using Wildfire Expeditions:

When you do a login with Facebook or Google+, they will know that you logged into Wildfire Expeditions, so this information is shared with Facebook and Google. Same applies if you do a social media share or like with a social media channel such as e.g. Facebook, Google+ or another third party platform.

New owner:

If the ownership or control of all or part of Wildfire Expeditions changes, we may transfer the information to the new owner.

Sharing with Third-Party Partners:

We share analytics and browsing data with third parties such as Google, Facebook, Hotjar and other third parties for marketing and analytics purposes, including improving Wildfire Expeditions as a product. Most of this data is, however, only accessible on an aggregate manner.

Our auditors and other people may have access to some of your booking data, but merely from a legal perspective, e.g. when we’re having our accounts audited by an accredited auditor company.

Vendors and service providers:

We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Products are used, providing customer service, facilitating payments or conducting surveys.

Law enforcement or legal requests:

We share information with law enforcement or in response to legal requests.

  1. D) WHAT IS OUR LEGAL BASIS FOR PROCESSING THE DATA?

We collect, use and share the data that we have in the ways described above:

  • as necessary to fulfill our Wildfire Expeditions Terms of Use;
  • consistent with your consent, which you may revoke at any time through the Wildfire Expeditions profile page;
  • as necessary to comply with our legal obligations;
  • as necessary for our (or others’) legitimate interests, including our interests in providing an innovative, personalized, safe, and profitable travel service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.
  1. E) HOW CAN YOU EXERCISE YOUR RIGHTS PROVIDED UNDER GDPR?

Under the General Data Protection Regulation, you have the right to access, edit, rectify, port and delete your data. You will be able to do such under your Wildfire Expeditions profile page.

  1. F) DATA RETENTION, ACCOUNT DEACTIVATION, AND DELETION

We store data until it is no longer necessary to provide our services and Wildfire Expeditions as a product.

This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

If you decide to close your Wildfire Expeditions account from your Wildfire Expeditions profile page, we will deactivate your account and delete all your profile information. Please note, however, that we in our files may retain some information associated with your account and past transactions for purposes including backups, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.

As a registered Wildfire Expeditions user, you can modify your email subscription choices at any time on the Wildfire Expeditions profile page. Please note, however, that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating to your Wildfire Expeditions account, without offering you the opportunity to opt out of receiving them.

  1. G) HOW DO WE RESPOND TO LEGAL REQUESTS OR PREVENT HARM?

We want you to feel confident about using Wildfire Expeditions, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

You should be aware that where you link to another website from this website, that Wildfire Expeditions has no control over that other website. Accordingly, Wildfire Expeditions cannot guarantee that the controller of that website will respect your privacy in the same manner as us.

We access, preserve and share your information with regulators, law enforcement or others:

  • In response to a legal request, if we have a good-faith belief that the law requires us to do so. We can also respond to legal requests when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
  • When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the Products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off Wildfire Expeditions.

 

 

 

 

General Questions

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

We have trips for every skill level, ranging from introductory to challenging. These guidelines will help you select the level of adventure that’s right for you

(1) Introductory: Adventure travel at its most relaxed pace.

  • Activity: 1-3 hours most days
  • Distances: walk less than 5 km most days
  • Surfaces: Mostly Level terrain
  • Elevation change: little to none
  • Altitude: less than 1,000m

(2)  Beginner: Great for newcomers to active travel.

  • Activity: 4- 5   hours most days
  • Distances: Trekking/hiking up to 10 km a day,
  • Surfaces: frolling terrain with some steep ascents/descents and uneven trails
  • Elevation change: up to 2,000 ft/day
  • Altitude: up to 2,000 m

(3) Moderate: For outdoor novices and above.

  • Activity: 6 hours most days
  • Distances: If Trekking up to 15 km most days,  Climbing Single Pitch routes 6a
  • Surfaces: rolling or mountainous terrain with some steep ascents/descents and uneven trails
  • Elevation change: up to 1,000 m/day
  • Altitude: up to 3,000 m

(4) Advanced: Recommended for fit travelers with basic skills

  • Activity: 5-8 hours most days
  • Distances: Hike up to 20 km a day. Multi-pitch Climbing involved if climbing
  • Surfaces: mountainous, exposed terrain with steep ascents/descents and uneven trails
  • Elevation change: up to 4,000 ft/day
  • Altitude: up to 5,000 ft.
  • Experience and a doctor’s release may be required
  • (5) Challenging Active: Designed for very fit travelers.
  • Activity: 10+ hours/day
  • Distances: Trek 15 or more KM most days, Multi-Pitch Climb 6a+
  • Surfaces: remote, mountainous, exposed terrain with steep ascents/descents, uneven trails with loose features.
  • Elevation change: up to 1,000 m/day
  • Altitude: may well exceed 5,000 m
  • Experience and a doctor’s release are required

Wildfire has adopted a combination of the New Zealand Alpine grading system and International French Adjectival System to grade the technical treks and alpine climbing.

New Zealand Alpine Grading System: An alpine grading system adapted from the grades used in the Aoraki/Mt Cook Region is widely used in New Zealand for alpine routes in the North and South islands. Grades currently go from 1–7. The grading system is open ended; harder climbs are possible. Factors which determine grade are (in descending order of contributing weight): technical difficulty, objective danger, length and access.

Standard grading system for alpine routes in normal conditions

  • New Zealand Grade 1: Easy scramble. Use of rope generally only for glacier travel.
  • New Zealand Grade 2: Steeper trickier sections may need a rope.
  • New Zealand Grade 3: Longer steeper sections generally. Use of technical equipment necessary. Ice climbs may require two tools.
  • New Zealand Grade 4: Technical climbing. Knowledge of how to place ice and rock gear quickly and efficiently a must. Involves a long day.
  • New Zealand Grade 5: Sustained technical climbing. May have vertical sections on ice.
  • New Zealand Grade 6: Multiple crux sections. Vertical ice may not have adequate protection. Good mental attitude and solid technique necessary. May require a bivy on route and be a long way from civilization.
  • New Zealand Grade 7: Vertical ice/rock which may not have adequate protection. Rock grades in the high 20’s (Ewbank). Climb may be in remote area. May require a bivy on route.

International French Adjectival System (IFAS)

The French adjectival alpine system evaluates the overall difficulty of a route, taking into consideration the length, difficulty, exposure and commitment-level of the route (i.e., how hard it may be to retreat). The overall grade combines altitude; length and difficulty of approach and descent; number of difficult pitches and how sustained they are; exposure; and quality of rock, snow and ice. These are, in increasing order:[19]

  • F: facile (easy). Straightforward, possibly a glacial approach, snow and ice will often be at an easy angle.
  • PD: peu difficile (slightly difficult). Routes may be longer at altitude, with snow and ice slopes up to 45 degrees. Glaciers are more complex, scrambling is harder, climbing may require some belaying, descent may involve rappelling. More objective hazards.
  • AD: assez difficile (fairly difficult). Fairly hard, snow and ice at an angle of 45-65 degrees, rock climbing up to UIAA grade III, but not sustained, belayed climbing in addition to a large amount of exposed but easier terrain. Significant objective hazard.
  • D: difficile (difficult). Hard, more serious with rock climbing at IV and V, snow and ice slopes at 50-70 degrees. Routes may be long and sustained or harder but shorter. Serious objective hazards.
  • TD: très difficile (very difficult). Very hard, routes at this grades are serious undertakings with high level of objective danger. Sustained snow and ice at an angle of 65-80 degrees, rock climbing at grade V and VI with possible aid, very long sections of hard climbing.
  • ED1/2/3/4: extrêmement difficile (extremely difficult). Extremely hard, exceptional objective danger, vertical ice slopes and rock climbing up to VI to VIII, with possible aid pitches.
  • ABO: Abominablement difficile (abominable) Difficulty and danger at their limit.

Insurance

 

Knowing you’re covered, no matter what happens, can greatly change your enjoyment of an expedition. As such we partner with World Nomads who’s travel insurance policies are flexible and cover you for virtually any adventure. Get a quote here. Travel Insurance with World Nomads

Payment and Reservation

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

Please refer to the booking section under each trip for any specific cancellation terms.  In general please refer to our terms and conditions of cancellation of trips referenced under our Resource – Legal tab.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.